Lyft Customer Service
Lyft Customer Service Email:
customerservice@citibikenyc.comAverage reply: (11 hours)
Expect replies: 24 hours, 7 days
Usually writes back @ 9am
Lyft's Customer Service Help Page:
https://www.lyft.com/privacyThey are facing similar issues just as you are…
Check out if you can find the solution you need.
What happened: On *********I went to Governor's island for the day with my wife. I have been a Citibike member for over ten years and I was aware that as a member I was allowed to have three guest passes per year. I have never used one in the past. I searched in my app on the morning of **** and there were no guest passes on my app and I contacted customer service and they advised me to remove the app and then load the app again, which I did but still no guest passes. Having planned my day I continued on and paid for a day pass for my wife and then contacted customer service again to process a refund ($**.**). I have received two emails from Customer service since then both suggested again I remove and load the app again, which I have done, but still no guest passes in my account and no refund. Customer service advised me that the tech people were working on it. Now it is two months later and still no guest passes and no refund. *Any help would be great!!*Martin Friedman
What happened: On july seventh i ended my ride as I normally do. Everything was fine, i saw the bike lock and heard the sound. Received an email next day from citi bike. Skimed the notification saw *.**$ USD charge and disregarded it because it was my receipt. Few days later tried getting on a bike. I had a *** dollar charge on my account, ** hours of bike riding, cero miles though. An agent replied next day that i needed to go back to the station to properly lock the bike, that is after A WEEK from that ride. They could not take the money out of my account, thank God, but i have a blockage do to the charge and they have not responded ANY of my reply's for help. That sadly was an issue with their station and they are now negligent to respond to FIX THAY **** ISSUE.
What happened: The problem: Never got to use the bike code
What happened: I am trying to get a bike out and my city bike app is not opening all he keeps saying is it’s loading
What happened: The problem: There was an enormous rock in front of my building we need it removed
What happened: On Sunday (* Oct) while in Brooklyn I and my wife both downloaded your citi bikes app onto our iphones and attempted to set up accounts. My wife, Maura Goldstein, was successful. I, Ronald L Goldstein was not. First Maura unlocked one bike and unfortunately I could not unlock another. Eventually we gave up and returned her bike to the stand. Can you see in your records confirmation of the above and are you able to see why I was unable to use the app to unlock a bike? My email address is *****@***.com and my (***) ***-****.**Thank you!
What happened: The problem: Hi *Is there a hold on the credit card to rent a bike ?
What are customer support channels for Lyft?
Lyft provides helpful channels like email, phone, help center, etc., for customers to receive support. The Lyft customer service team also offers social media support for quick advice and solutions.
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Email: customerservice@citibikenyc.com
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Phone: 855-245-3311
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Help Center: https://www.lyft.com/privacy
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Facebook: https://www.facebook.com/lyft
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Twitter: https://twitter.com/lyft
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Instagram: https://www.instagram.com/lyft/
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YouTube: https://www.youtube.com/@lyft/
What kind of support does Lyft offer?
Lyft offers a comprehensive range of support channels to assist their customers with their queries and concerns. These channels include email, phone support, social media support, forum support and self-service support. Whether you prefer to communicate through written messages or voice calls, want to discuss your issues publicly or privately, or need a quick resolution or a more detailed investigation, the Lyft customer support has various options to cater to your needs. You can choose the most convenient and suitable channel for you and get the assistance you need promptly and efficiently.
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